Nimbus User Guide v4.0
Nimbus User Guide v4.1
FAQ Hours of Operation
Our regular business hours are:
Mon-Fri 8:00 AM to 6:30 PM
Excluding National Holidays
After-hours support is available
as an add-on to your service contract. Contact your
Nimbus Account Manager
for additional details.
"Every Customer Deserves
Great Customer Service"
We believe that. We understand that great products are not the only reason that customers choose to
work with us. Our customers expect timely and knowledgeable support if an issue arises.
We pride ourselves on building long-term relationships by exceeding our customters' expectations. We take every issue seriously and work with customers in a collaborative environment to quickly resolve them.
How to Contact Support
You will receive the fastest service possible by using the online support form to the right and following the instructions when
prompted or calling 678-538-4840.
For system bugs or incorrect system processing, we will
respond to your initial request as quickly as possible.
During this initial response, we will confirm that we've received your request and may ask you for additional information to ensure we clearly understand the nature of your request.
Submit a Request for Support
Please use the form below to submit a request for support
and/or request a new feature.
You can help us better serve you by:
1. Documenting the steps you take that lead up to the issue/problem.
2. Providing the error message(s) you receive (if any).
3. Explaining the behavior you expect(ed).
We look forward to assisting you!